Responsible Gambling Policy

Annexio Australia Pty Ltd (“we” or “us” or “our”) maintains a strong commitment to provide members with a responsible gambling environment. Although gambling should be enjoyed as a recreational activity, it can cause a problem for a minority of people. We aim to prevent compulsive usage and underage access to our products while simultaneously providing a friendly and entertaining gambling experience. As a responsible gambling operator, the well-being of our members is of utmost importance. An appropriate level of Management is available to assist as required, with any responsible gambling concerns that may need escalation. They can provide information and support to ensure any issues which a member is having, are dealt with appropriately.

Affordability
Gambling should be fun, and you should never gamble more than you can afford to. We take player protection very seriously. LottoGo.com may need to check that your levels of spending with us are within your means. We may ask you to explain how you fund your gambling with us and we may request an affordability check. You may be asked to provide evidence of earning or other documents verifying a reliable source of income or wealth.
We are required by regulations to take steps to help ensure that gambling is fair and open, is not linked to crime, and does not lead to harm. Part of this includes collecting customer information to allow verification of your source of funds. We do this to establish that you have sufficient funds to support your gambling activity with us.
If you are asked for information around affordability, please provide as much evidence as possible to show that you have sufficient funds to support your gambling activity. This will help limit any further requests from us, and any further delays for you. While we need to be comfortable that you can afford your most current activity, we also need to understand how you intend to fund your account moving forward.

A Gambling Incident Register is maintained to record Responsible Gambling related issues and identify any trends, which may assist with ensuring that members have the most appropriate support. Members who have chosen to self-exclude will also be documented.
Player protection facilities. We offer various player protection facilities and tools on the website to assist members to manage their gambling. These include:
1. Reality Checks, where members are able to set a timer for between 1 and 6 hours as a reminder to how long they have been logged in to their account. You can set your desired Reality Check by visiting your "Responsible Gambling" area.
2. Deposit Limits, which enable members to set a maximum value on the amount of funds they can deposit into their account. Limits can be set for a duration of 1 day, 7 days, or 30 days. You can set a Deposit Limit by visiting your "Responsible Gambling" area.
  If you request to increase your limit/decrease your duration, our team will review your request and once approved, a cooling-off period of 7 days will be applied until any changes are confirmed. Any increase of the Deposit Limit is not allowed for a minimum period of 7 days from the date of the last change. You can, however, reduce your limit/increase your duration without any minimum wait.
3. Take a Break, which enables members to take a short break from our services for periods between 24 hours and 6 weeks. You can choose a take a break period by visiting your "Responsible Gambling" area.
  If you consider that you may be developing a more serious gambling problem, please use our Self-Exclusion facility.
4. Self-Exclusion, where members may opt to self-exclude from having access to our services for a period of either 6 months, 1 year, 2 years, 5 years, or permanently.
Self-Exclusion. We offer a Self-Exclusion option for members who might become concerned about their gambling activity.
1. Self-Exclusion is available for periods of 6 months, 1 year, 2 years, 5 years, or permanently.
2. You can exclude yourself by visiting "My Account" "Responsible Gambling" and selecting “Self-Exclusion” and confirming the duration that you wish to be excluded for.
3. Following the Self-Exclusion request, you will be prohibited from using your LottoGo.com account, and from opening a new LottoGo.com account, during the Self-Exclusion period. Self-exclusion will take place immediately. We reserve the right to inform our affiliates and/or other similar service providers of your Self-Exclusion for the purposes of preventing marketing and promotional materials being sent to you during the Self-Exclusion period.
4. The reopening of accounts that have been self-excluded is only possible after the expiry of the Self-Exclusion period. Following expiration, you can re-open your account by emailing our Member Support team on [email protected], who will call you to confirm that you wish your account to be re-opened. The account will then be subject to a 24-hour "cooling-off" period, before it is active again.
If you would like to request/use any of the above facilities, please click here.
Advice on problem gambling. We strongly encourage you to consider the points below in order to assist you to control your gambling activity:
1. Gambling should not be seen as a way of making money or paying debts. It should be a form of entertainment;
2. You should familiarise yourself with the Game Rules;
3. You should only gamble the amount that you can afford to lose;
4. You should not try to chase losses;
5. You should not gamble when you are upset, depressed, or intoxicated;
6. You should keep track of the amount of money and time you have spent gambling;
7. You should take frequent breaks from gambling.
Self-Assessment. Whilst the majority of players do gamble responsibly, we are aware that occasionally gambling might develop into a problem for some players.

If you’re unsure whether or not you may have a gambling problem, you can use the simple checklist below to self-assess:
1. Preoccupation: Do you find that you are becoming preoccupied with past gambling successes?
2. Tolerance: Do you find that you need to increase the amount of money you gamble to achieve the same enjoyment and excitement?
3. Unable to stop: Have you recently tried to stop gambling but were unsuccessful?
4. Irritability: Do you become moody or impatient when you are cutting down how much you gamble?
5. Escape from reality: Do you ever use gambling as a way of ignoring stress, worry, or difficult situations in your life? Or as a way to pick you up when you feel down?
6. Chase losses: Do you ever try to win back the money you lost by increasing the size or frequency of your wagers?
7. Conceal involvement: Do you ever hide how much or how often you gamble from friends and family?
8. Unsociable behaviour: Have you ever committed, or considered committing, an illegal act such as fraud or theft in order to get money to gamble with?
9. Ruin a relationship/opportunity: Has gambling ever ruined, or caused you to neglect, a personal relationship, or an occupational or educational opportunity?
10. Bail-out: Have you ever needed others to relieve a financial problem caused by gambling?
If you’ve answered positively to any of the questions above, we encourage you to contact any of the professional organisations below:
Professional Assistance. We are aware that occasionally gambling might develop into a problem for some of our players. We therefore encourage you to consider support and assistance from any of the below if you suspect that you might have a gambling problem:
1. Gambling Help Online: http://gamblinghelponline.org.au (Helpline number: 1800 858 858)
2. Gamblers Anonymous Australia: http://gaaustralia.org.au
3. Gamble Aware: http://gambleaware.com.au
It is paramount that you recognise if gambling may be negatively affecting your life as early as possible, so that preventative measures can be put in place and further support and assistance can be obtained.

If you have felt the need to self-exclude from the LottoGo.com website, we strongly encourage you to consider self-excluding from all other gambling operators you may also have an account with. All operators should offer a full range of Responsible Gambling tools which you can avail yourself of, including self-exclusion which will prevent you from accessing their gambling facilities. All companies offering online wagering must be on the official Register of Licensed Interactive Gambling Providers, which can be found on the Australian Communications and Media Authority (ACMA) website here.

For further information about Gambling, please visit the Northern Territory Government website here.
Protection of Minors. It is against the law for those under the age of 18 years to gamble. You must be at least 18 years of age to access our website. If any person under 18 years of age is found to be gambling with Annexio Australia Pty Ltd, the account will be immediately closed and winnings forfeited. We aim to prevent underage access to our services, and have implemented functionality within our registration process which makes use of verification systems at the point of registration to verify the age of potential members. We also recommend in the case where adults share computers/devices with minors, that they log out of active LottoGo.com sessions and consider installing Net Nanny™ (freeware).
Contact us. If you have any further queries about our Responsible Gambling Policy, please contact our Member Support team at [email protected].
Code’s of Practice. Annexio Australia Pty Ltd is licensed and regulated by Australia’s Northern Territory Government. Annexio Australia Pty Ltd is subject to the NT Code of Practice for Responsible Service of Online Gambling 2019, which is available here, and the NT Internet Gaming Code of Practice Harm Minimisation 2025, which is available here.

If you're experiencing serious problems with gambling and wish to apply a Take a Break to your account for 7 days, CLICK HERE. Your break period will begin immediately. We'll contact you to discuss any further actions required.
Locking a withdrawal: You have the option to restrict yourself from cancelling your withdrawals once they have been requested. Should you wish to utilise the lock function on a pending withdrawal, please do so in the Deposit Area of your My Account section. If you activate this feature, it will disable your ability to cancel any pending withdrawal(s) on your account and we will not cancel your withdrawals at your request. This restriction is permanent and it will not be possible to cancel your withdrawal(s) once you have requested them.